Our Vision: Duroclass is the newest business to join the Scott Group of companies in 2021. Based in Armidale NSW Duroclass manufactures 100% Australian Mineral Composite vanity tops and is the exclusive supplier of SilkSurface - silica free benchtops. We pride ourselves on providing our customers with top-notch service and products.
The Duroclass values are:
We're a Team of Spirited hard workers
We Innovate to grow
We Make a difference
We Believe in what we do
We make things Easy for our customers
We show Respect to one another
Job Description
As our new sales support representitive for our Duroclass and SilkSurface brands, you will play a key role in facilitating the organisation of the sales team.
Mission: Supporting BDM & Sales team selling machine
Your Next Opportunity
Sales support is paramount for the high performance of the sales team. In our Duroclass team, you will be responsible for the below:
Being a facilitator for BDM team connection with headquarters.
Looking after BDM & sales team requirements and their customers including arranging appointments.
Managing notes in CRM system for all client visits & interactions.
Managing the sales inbox to ensure customer enquiries are treated like gold.
Day-to-day duties may include, but are not limited to:
Coordinating meetings for BDM & sales team.
Managing CRM and recording all sales visit interactions from the BDM & Sales team.
Responding to customer inquiries and including the relevant sales personnel into all email interactions.
Providing quotes and pricing to customers.
Maintaining customer databases and generating sales reports.
Providing administrative support to the BDM & sales team.
Manage process for sample packs, brochures, display stands and POS material etc to be sent to customers as per rep & customer requests.
Overview logistics and provide client support for ETA, other freight enquiries and direct shipped orders.
Order entry backup
Desired Skills and Experience
What You Will Bring to the Team
To be considered for this position, you’ll have a customer-first approach in your work, with the ability to multitask and stay organised when faced with competing priorities.
You’ll be the point of contact for our sales personnel and many of our clients and stores, so reliability and a positive attitude are a must in this role. Your passion for providing high-quality customer service will be your greatest asset, and should guide you in every interaction with our customers and sales team.
Critical to your success in this role will also be the ability to work independently and be self motivated.
Are you a go-getter with a passion for getting stuff done right the first time? We are currently seeking a dynamic and motivated Sales Support Representative to join our team. If you are ready to take your sales career to the next level, then this is the perfect opportunity for you!
